In your call center
words may
hide a truth,
but emotions don't lie.
A single negative service experience is enough for 63%
of customers to take their business elsewhere. Frustration
costs businesses across all industries an estimated $136 billion annually.
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AI-Powered Quality Assurance:
95% Less Manual Review, Faster Agent Proficiency
Emotion Logic's intelligent AI agents watch the floor for you. They analyze every customer interaction, providing instant insights into sentiment, compliance, and key performance indicators. Cut manual QA time by up to 95%, freeing your QA team for strategic coaching.
By pinpointing specific areas for improvement and delivering personalized feedback, we accelerate agent training and boost overall team performance, ensuring your agents are always at their best.
Full Agent Potential with AI-Powered Emotion Analysis
Use every customer interaction, in any language, globally. Emotion Logic's FeelGPT transforms raw voice data into actionable intelligence, demonstrably improving agent performance and customer satisfaction.
Customers optimizing their scripts see 10-15% reduction in average call handle time and an up to 20% increase in customer satisfaction scores (CSAT/NPS), directly impacting operational efficiency and client retention.
FeelGPT: Your Always-On AI Analyst
FeelGPT uses Layered Voice Analysis (LVA) to accurately identify key emotional indicators such as stress, aggression, and confidence. By seamlessly integrating these vocal insights with call transcripts, FeelGPT delivers a granular understanding of both customer sentiment and agent emotional dynamics (where applicable), empowering targeted coaching and intervention strategies.
Take advantage of FeelGPT across your operations for strategic advantage.
100%
Ensure Compliance:
Test 100% of calls with automated transcription and risk analysis to eliminate compliance gaps.
90%
Boost Efficiency:
Reduce manual quality assurance and compliance auditing time by 90%.
5%
Increase Sales:
Identify critical sales moments and improve closure rates by 5% through targeted agent coaching.
Unlock Your Team's Potential:
Start winning today with AI voice analysis.
How To Complete Your Call Center Intelligence Suite
FeelGPT offers a comprehensive AI-powered solution that integrates across your entire call center operation. From real-time emotional intelligence and QA, to robust fraud prevention and talent acquisition, our suite delivers actionable insights to drive efficiency, compliance, and profitability.
Advanced QA & Emotional Intelligence
Gain unparalleled understanding of customer true sentiment and agent internal tone, ensuring empathetic service and flagging critical interactions for immediate review. Identify areas for coaching to improve customer satisfaction (CSAT) by up to 15%.
Automated Compliance & Risk Mitigation
Ensure close to 100% adherence to regulatory requirements and internal scripts with AI monitoring. FeelGPT's AI monitoring drastically reduces legal exposure and audit risks while saving up to 80% on manual compliance checks.
Sales Performance Optimization
Uncover patterns in successful sales calls, provide data-backed coaching, and optimize agent scripts to boost conversion rates and increase revenue per agent by 5-15%.
Dynamic Real-time Coaching & Training
Deliver immediate, personalized feedback to agents during live calls. Our dynamic real-time coaching accelerates skill development, reduces average handle time (AHT) and enhances agent confidence.
Robust Fraud Detection & Prevention
Proactively identify and flag suspicious vocal patterns or conversational cues indicative of fraudulent activity, protecting your assets and minimizing financial losses.
AI-Powered Pre-employment Screening
Utilize advanced vocal analysis to objectively assess candidate aptitude for sales, service, and leadership roles. FeelGPT's advanced vocal analysis reduces mis-hires by up to 25% and streamlines your recruitment process.
How To Drive Performance with Emotional Intelligence in QA
FeelGPT offers new ways for 100% call center quality assurance by moving beyond script adherence to analyze the emotional heartbeat of every conversation. Our LVA deciphers emotional patterns, stress levels, and the subtle dynamics between agents and customers, providing actionable insights that traditional QA methods overlook. These actionable insights translate directly into tangible improvements across your operations.
Reduce Agent Ramp-up Time by 20%
Identify precise areas where agents need coaching by pinpointing specific emotional triggers or communication gaps that impact call outcomes, cutting down training overhead and improving agent proficiency faster.
Increase NPS Scores by 15%
Proactively address customer frustration and enhance positive interactions by understanding emotional cues. Our system transforms potential churn into lasting loyalty and measurably improves customer satisfaction.
Decrease Supervisor Escalations by 25%
Detect escalating tension early in calls, allowing for timely intervention and de-escalation strategies. This early detection significantly reduces the need for supervisor transfers and prevents negative customer experiences.
Stronger Compliance & Regulatory Protection
Navigate the complex landscape of regulatory requirements with confidence. FeelGPT provides an new layer of defense against compliance breaches, ensuring every interaction is verified to meet the required standards and proactively safeguards your business.
Reduced Compliance Breaches
Automatically tests every call against industry regulations and internal policies, leading to reduction in compliance breaches & potential fines.
Consistent Brand Messaging
Ensures agents consistently follow approved scripts and standard operating procedures, improving agent consistency and maintaining brand integrity across all interactions.
Enhanced Ethical Sales
Monitors for transparent communication and fair practices, building customer trust and protecting your brand from costly legal disputes and reputational damage.
Verified Customer Understanding
Confirms customers clearly understand key information, reducing dispute resolution time and preventing misunderstandings that lead to future issues.
AI-Powered Sales Coaching & Performance Optimization
FeelGPT acts as your always-on sales coach, analyzing every customer interaction to uncover hidden opportunities (and hidden roadblocks!) and optimize your team's performance. By transforming raw voice data into actionable intelligence, you can achieve concrete results and sell smarter.
Identify Winning Strategies
FeelGPT pinpoints the vocal cues and conversational strategies of top performers, enabling you to replicate these best practices across your team to increase average deal size by 10%.
Deliver Personalized Coaching
Receive tailored recommendations for each agent, highlighting specific improvements in objection handling, empathy, and closing techniques to boost conversion rates.
Maximize Sales Revenue
Drive a significant increase in sales revenue and improve your team's close rates by equipping them with data-driven insights and continuous performance enhancement.
Optimize Sales Workflow Efficiency
Streamline your entire sales process by identifying inefficiencies and refining scripts based on real-world customer interactions, reducing average call handling time by 15%.
Live Coaching for Immediate Impact
FeelGPT's live coaching delivers instant, in-the-moment feedback and intelligent suggestions, empowering agents to excel during customer interactions. Dynamic guidance accelerates skill acquisition and transforms every call into a growth opportunity, directly improving key performance indicators.
Enhance Communication & Empathy
AI-driven insights help agents adapt communication styles and apply empathy techniques instantly.
Fast-Track Agent Proficiency
Accelerate skill development with continuous, personalized coaching, reducing agent ramp-up time by up to 30% and minimizing training costs.
Boost Confidence & Retention
Immediate support and success-driven insights build agent confidence, foster job satisfaction, and contribute to lower agent.
Advanced Fraud Detection & Risk Mitigation
FeelGPT provides a crucial layer of defense against financial crimes by leveraging AI to analyze call interactions for indicators of fraud. Our system protects your assets by proactively identifying and flagging suspicious activities that human agents might miss, potentially saving your business up to 30% in fraud-related losses annually.
Early Detection of Deceit
FeelGPT identifies subtle voice patterns and emotional cues to proactively flag potential fraud, preventing costly incidents before they escalate and reducing investigation time by 30%.
Uncover Deceptive Narratives
Our AI analyzes conversations for inconsistencies and behavioral cues, helping identify fraudulent intent and blocking 15% more attempted frauds.
Flag High-Risk Activities
The system automatically detects unusual call patterns, such as repeat attempts or atypical inquiries, providing early warnings to prevent large-scale fraud schemes.
Protect Revenue & Assets
Safeguarding your company's financial health by preventing fraudulent transactions and minimizing losses leads to a 5-10% improvement in annual revenue protection.
Minimize Financial Losses
You can mitigate the impact of fraud, avoiding costly chargebacks, legal battles, and reputational damage, thereby reducing overall risk exposure.
Smart Hiring with AI-Powered Assessment
Revolutionize your recruitment process by leveraging FeelGPT's advanced AI to analyze vocal patterns during interviews. Beyond resumes, we assess critical traits like emotional intelligence, communication skills, stress handling, and leadership potential, ensuring you hire the best fit for sales, service, and management roles.
Increase New Hire Success
AI-driven insights ensure candidates' emotional intelligence and communication skills align perfectly with role requirements, increasing new hire performance and driving optimal fit.
Reduce Employee Turnover
Identify candidates with high stress tolerance and intrinsic motivation, leading to a reduction in attrition rates and significant savings in rehiring and training costs.
Boost Team Performance
Bring in individuals with strong leadership potential and collaborative communication styles, elevating overall team productivity by 10% and improving customer satisfaction scores.
Act Before It's Too Late: Prevent Customer Churn
Studies show that between 1 to 5 out of every 100 customer calls are mistreated or mishandled, often leading to significant customer churn. Failure to address these critical interactions swiftly can severely damage brand reputation and loyalty, costing companies an average of $1.6 trillion annually in lost business.
FeelGPT's AI provides immediate, actionable alerts, empowering your team to intervene at critical junctures, transform negative experiences into positive outcomes, and proactively protect your customer base.
Detect Escalating Frustration
Receive notifications when a customer's sentiment shifts from neutral to frustrated, allowing proactive intervention to prevent up to 30% of potential churn cases.
Address High Anger Immediately
Get instant alerts for calls where high anger is detected, empowering managers to de-escalate conflicts swiftly and reduce customer complaints by 20%.
Monitor Negative Sentiment Shifts
Identify subtle shifts towards negative sentiment, enabling targeted engagement to improve customer satisfaction scores (CSAT) by 15% and safeguard loyalty.
Boost Call Center Performance with AI-Driven Empathy
Transform customer interactions and empower your agents with advanced AI that understands emotions.
Uncover Deep Customer Emotions
FeelGPT analyzes customer calls using advanced voice analysis to identify true satisfaction and latent frustration, boosting customer retention.
Elevate Agent Engagement & Productivity
Gain insights into agents' emotional state during calls to foster a supportive environment, reducing agent burnout and improving overall team morale.
Launch in Minutes, Save Thousands
With zero installation, start generating actionable insights in under 15 minutes, translating to significant operational savings within the first month.
Automate Quality Assurance for CX
Streamline QA processes to ensure consistent service quality and agent development, leading to a increase in NPS scores and improved customer experience.
Transform Your Call Center with FeelGPT
Experience how FeelGPT helps you achieve an average 15% reduction in call handle time and a 20% boost in customer satisfaction scores through AI-driven emotional intelligence.
Our Proven Impact
Layered Voice Analysis (LVA) technology has been trusted for over a decade by some of the world's largest call centers, analyzing over 200,000,000 calls monthly.
We bring this advanced capability to call centers of all sizes, from 5-seat operations to those with 6,000 agents, ensuring everyone benefits from the same powerful insights.
Our unique approach has demonstrated significant, measurable results:
  • Reduced Call Handle Time by 15% by identifying and addressing areas of frustration or inefficiency.
  • Improved NPS (Net Promoter Score) and sales closures, often by double-digit percentages, through enhanced agent coaching.
  • Achieved an ROI of at least 500% for compliance checks, ensuring regulatory adherence and minimizing risk.
Why Choose Emotion Logic?
Unified Platform for Operational Excellence
Our AI delivers a single platform for customer emotion analysis, agent performance insights, call quality assurance, and comprehensive regulatory compliance, bringing you reduced operational costs and improved decision-making.
Global Reach with Extensive Language Support
Analyze calls in over 100 languages, with reports available in even more, empowering seamless global operations and a deeper understanding of diverse customer bases.
Flexible Integration & Rapid Deployment
Access our platform via our intuitive Cloud UI, integrate seamlessly with our secure API, or deploy a Docker version (contact us for details). Our availability on AWS Marketplace ensures quicker setup and minimal IT overhead.
Unwavering Compliance & Data Security
Your data security is paramount. We provide SOC 2 certification, thorough GDPR assessment, and detailed API security protocols, proactively minimizing risk and safeguarding data integrity for your business.
Ready to experience these benefits firsthand? We invite you to schedule a demo and PoC for free.